FAQ's
General FAQ
Home care made easy.
Just imagine, an easy to start service that gives you the peace of mind knowing you or your loved one is in good hands. Start here by learning about the most commonly asked questions when starting home care, and call for more information
Arranging Service
Do you provide home care where I live?
We provide home health care in Montgomery County, Maryland and Washington, DC. Our caregivers can provide assistance at home in Washington DC, Rockville, Chevy Chase, Bethesda, North Bethesda, Potomac, Cabin John, Kensington, Aspen Hill, Wheaton, Colesville, White Oak, Kemp Mill, Four Corners, Silver Spring, Gaithersburg, Germantown, Olney, Derwood, Damascus, Travilah, Darnestown & Clarksburg.
How do I arrange for home care services?
You can arrange service with a simple phone call to 800-474-9397. We will be glad to speak with you about your needs and how we can help anytime, day or night.
I'm not sure what I need. Can someone help me figure it out?
Too much care can be just as detrimental to the healing process as much as too little care. Our care team starts with a home visit from a RN and assists with determining the amount of care needed for your loved one. Medice Healthcare of Maryland has a custom care approach. This means that we build the hours and services around your specific needs and desires—from one day to many, from one task to an ongoing schedule.
When can I call the office to schedule care?
You can call our office at (800) 474-9397 at any time. Your care team is on call 24hrs a day, seven days a week. Whether you need emergency services or simply need to change your schedule, we are available to take your call for no additional cost.
How long will I wait for home care service after placing my request?
Once you have completed our simple three-step process (interview, submit a payment form, and finalize the agreement), we will forward your details to our scheduling team. We guarantee to provide a caregiver within 24 hours. In many cases, we can arrange for a caregiver in as little as 6 hours after scheduling.
Do I need to sign a contract with the agency?
Yes, however, our contracts are not binding; you can cancel, increase, or decrease care at any time for whatever reason without penalty.
Our Caregivers
Can caregivers provide transportation, if needed?
Our caregivers can provide transportation to doctor’s appointments, run errands, go to the grocery store, take clients to social gatherings, and any other transportation needs.
What type of screening does the agency perform?
We conduct thorough screenings of all caregivers, including the following:
1. Pre-employment drug screening
2. TB screening
3. Criminal background check
4. Previous employment verification
5. Work references
All of our caregivers are licensed, bonded and insured and must be current on all certifications, including CPR and Certified Nursing Assistant License.
Will the same caregiver assist me every day or will it be somebody different?
We strive for continuity of care. For weekly service, we generally provide one caregiver on Mondays through Fridays, and another caregiver for the weekend. This also depends on the hours requested.
How can I be sure the aide sent is competent?
In addition to being licensed by the state as a certified nursing assistant, we require all of our caregivers to maintain a valid CPR certification. When we hire our caregivers, they attend a 5 hours class with our Director of Nursing, they take a quiz and receive other Dementia, Kosher, and SAGE training.
Our caregivers also are required to attend an annual minimum of 12 hours of in-service education in our office.